ORDERING
We provide a completely secure online ordering facility for our customers. To make this as simple
as possible each product page has the pricing information and an order button.
Individual or multiple products can be selected online and when you have completed your order you simply need to check out.
At this stage, you can review your order, remove items as necessary and finally fill in your personal details (name, address, email address, telephone number etc.) and also payment method.
Your credit card orders are perfectly safe as all transactions are processed on a completely different secure server.
Other methods of ordering are by telephone, fax or by mail. Details can be found by selecting "Contact" menu from the home page.
Conditions of ordering
All orders are accepted on the basis of the following conditions being agreed:
- All orders for EC residents will incur tax at the current 17.5% rate. This will not be applicable if a valid
tax number is supplied with the order.
- All other orders are supplied less 17.5% (tax free)
- The customer will be charged postage and packaging at the following rates:
Destination |
Service |
Up to 3Kg |
Up to 35Kg |
Note |
United Kingdom | Royal Mail | £3.00 | | Max. value £50.00 |
United Kingdom | Next day, Noon | | £8.00 | |
| | | | |
EC Customers | Royal Mail, Air | £6.00 | | Max. value £50.00 |
| | | | |
Denmark | 3 Day | £15.00 | £18.00 | |
Belgium | 3 Day | £15.00 | £18.00 | |
France | 3 Day | £15.00 | £18.00 | |
Luxembourg | 3 Day | £15.00 | £18.00 | |
Germany | 3 Day | £15.00 | £18.00 | |
Netherlands | 3 Day | £15.00 | £18.00 | |
Austria | 3 Day | £15.00 | £20.00 | |
Norway | 3 Day | £15.00 | £20.00 | |
Sweden | 3 Day | £15.00 | £20.00 | |
Switzerland | 3 Day | £15.00 | £20.00 | |
Finland | 3 Day | £15.00 | £20.00 | |
Czech Republic | 3 Day | £15.00 | £25.00 | |
Spain | 3 Day | £15.00 | £25.00 | |
Italy | 3 Day | £15.00 | £25.00 | |
Portugal | 3 Day | £15.00 | £25.00 | |
Slovakia | 3 Day | £15.00 | £25.00 | |
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Rest of World | Royal Mail, Air | £5.00-£7.00 | | Max. value £50.00 |
Rest of World | UPS | Expedited Rates | | Express by Request |
- Credit card orders (VISA/Mastercard) will attract a 2% surchage. This does not apply to
debit cards
- All orders are final, goods are not supplied on a trial basis
- Faulty goods will be exchanged without cost or refunded if within 30 days of purchase at the customers choice. This may involve inspection by the manufacturer.
- Software will only ever be replaced
- Goods accepted for any other reason will incur a 20% restocking fee
- Postage costs are not refundable on returns
- Goods must not be returned without receipt of a valid returns authorisation. This will be sent to the customer from the technical department. Anauthorise returns will be refused
- Special orders may require a deposit, which is non-refundable on cancellation.
Please ensure you have read and agree the above conditions before ordering.
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